CANCELLATION POLICY
We understand that sometimes plans change. Suvāsa, we strive to make your experience as seamless and stress-free as possible.
Order Cancellation by Customer:
- You may cancel your order within 2 hours of placing it, provided it hasn’t already been processed or shipped.
- To cancel, please email us immediately at suvaasa.work@gmail.com with your order number and reason for cancellation.
- If the order has already been shipped, cancellation requests cannot be accommodated.
Order Cancellation by Us:
- In rare cases, we may have to cancel orders due to unforeseen circumstances such as unavailability of raw materials or quality issues.
- If this happens, you will be notified promptly, and a full refund will be processed.
⚠️ Custom or Pre-Order items are not eligible for cancellation once confirmed.
PAYMENTS POLICY
We offer secure and convenient payment options to ensure a smooth checkout experience.
Accepted Payment Methods:
- Credit Cards / Debit Cards (Visa, Mastercard, Rupay)
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Net Banking
- Wallets
- Razorpay Secure Gateway
(Cash on Delivery currently unavailable)
Payment Security:
- All transactions are encrypted and processed through Razorpay, ensuring the highest level of security.
- We do not store your card or banking details.
Pricing Transparency:
- All prices are inclusive of applicable taxes.
- Shipping charges (if any) will be displayed at checkout before payment.
Payment Failures:
- In case of a failed transaction, please retry after checking your internet connection and balance.
- If money is debited but you don’t receive an order confirmation, contact us at [your email] with proof of payment.